Refund Policy

Last updated: 25 October 2026

Cancel any time

You can cancel from Settings (“Manage billing”). No further payment is taken, and your plan stays active until the end of the period you already paid for.

Free trial

The 7-day trial costs nothing and needs no card, so there is nothing to refund.

Refunds

• First payment: if you are not satisfied, ask for a full refund within 7 days of your first payment on a plan.
• Mistakes: duplicate charges, a charge after you cancelled, or a plan you did not order are refunded in full.
• Service problems: if the service was unavailable for a significant part of a billing period because of us, write to us and we will look at a partial refund or a credit.
• Otherwise: payments for a period that has already started are not refunded when you cancel, except where the law requires it.

How to ask

Write to support@neverhalt.app from the email of your account, with the date of the payment. Payments are processed by Stripe, which may act as merchant of record; refunds go back to the original payment method and can take several business days to appear.

Your legal rights

This policy does not reduce the rights the law gives you, including consumer withdrawal rights described in the Terms of Service.